Sr. UX/UI Strategist
& AI Specialist
Strategic Operations & Content Governance
Senior UX Architect & Content Operations Specialist with 15+ years of experience designing scalable digital products and enterprise CMS ecosystems. Proven track record unifying complex digital identities, optimizing content governance frameworks, and managing operations across enterprise platform endpoints to support Fortune 1000 brands.
Professional Experience
Lead UI/UX & Web Designer
- Led UX architecture, digital product strategy, and CMS development for diverse enterprise clients.
- Designed responsive websites, brand systems, and digital marketing assets for 14+ years.
- Developed LLM-based workflows to convert raw client drafts into polished, brand-consistent marketing copy.
- Improved usability metrics through refined Information Architecture (IA), optimized graphics, and UX-driven redesigns.
- Managed client relationships, technical support infrastructures, and SEO/UX best practices.
Web Development QA Tester (Consultant)
- Collaborated directly with engineering and marketing teams to test, validate, and improve web applications while supporting Agile delivery workflows.
- Created regression test plans, technical documentation, and training materials while updating WordPress pages to maximize performance and functional stability.
- Researched software updates (PHP, WordPress core, plugins) to ensure absolute staging compatibility and seamless releases.
Sr. Digital Content Manager
- Programmed and maintained digital signage infrastructure across 20,000+ active endpoints, deploying large-scale visual installations for Fortune 1000 banking and retail clients.
- Evaluated CMS platforms and produced detailed documentation for corporate stakeholders across banking, retail, and automotive domains.
- Designed custom touchscreen applications and pixel-mapped LED screen layouts to support seamless UI expression on non-traditional platforms.
- Performed holistic QA/QC, authored stakeholder training metrics, and resolved live-environment content issues using remote management tools.
Specialized Support II
- Delivered Level II technical support for nationwide mobile subscribers, resolving complex hardware and network configurations.
- Processed sensitive security profiles, insurance validation vacancies, and resolved escalated critical consumer issues.
- Trained and supervised a core team of four specialists, dramatically improving nationwide support quality and baseline consistency.
Capabilities
UX Architecture
- Information Architecture
- Interaction Design
- Design Systems
- Figma / XD Ecosystems
Governance
- Metadata Schema Design
- Taxonomy Standards
- Content Lifecycle Mgmt
- Agile/Scrum Workflows
Execution
- HTML5 / CSS3 Engineering
- WordPress Core Architectures
- Regression Testing
- SEO / Advanced Analytics
AI Operations
- LLM Prompt Engineering
- Generative AI Workflows
- Output Validation Models
- Generative Editing